"I should have bought more than one critter family, as the kids keep thinking it's a NYC apartment building and cramming everything into one "apartment." A very nice apartment building, mind you (though OSHA probably wouldn't approve the stairs -- kind of narrow for little hands to maneuver animals/people through). It is a nice old-school design, easy to assemble, and pleasing on the eye with cute window boxes, sweet little curtains, and very welcoming Welcome mat. The representative I spoke with on the phone (had to rush order it for a birthday present) was helpful and charming. It's been a good choice for our family all around."