"We bought this chair for our son, who was 17-months old at the time, last Christmas. The first thing he did when he came into the living room that morning was plop into it and smile. We call it his "Jack chair," and he sits in it every morning while he watches Sesame Street.
The only problem we have had with this product is that when I was inserting the foam tubes for the arm rests into the cover, the fabric inside which holds the tube in place ripped. So once the chair was assembled, the one arm was really crooked. I called customer service and spoke to a very nice woman, who said she would send a new one right away, and even allowed us to hold on to ours until we received it, so that Jack wouldn't have to be without his favorite chair! Very cool. We haven't had any problems since then."