"Since all the reviews on the bean bags I've read have been very positive, it is almost unnecessary to write another great review but I have something else to add. First we love the bean bags. They are high quality with good stitching (I have three boys (10, 4, and 3) and diving into bean bags is great sport). My daughter (6) loves hers, she is right now taking a nap with her bean bag as a "pillow". But what will make me a repeat customer of Land of Nod is their customer service. My daughter's cover came with only her first name monogramed (instead of first and middle as she is called). I emailed customer service and they called me FIRST thing the next morning and guaranteed delivery of a new cover by Christmas. THEN when my son's cover could not be located (either slow in the mail or lost in our busy home...we could not tell from tracking if it had actually landed on our porch), Land of Nod sent ANOTHER cover for him at no charge again guaranteeing it for Christmas. All the while they were polite and helpful, even empathetic. We were very thankful to have all gifts ready for Christmas morning! I will definitely be a repeat customer. Thank You Land of Nod!!!"